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Counseling Services
The very essence of Shepell·fgi is our professional employee counseling.
Counseling Overview
Shepell·fgi places the utmost priority on providing the highest quality assessment and counseling services to employees and their families. Our counseling is geared to your convenience and comfort level. We offer convenient and confidential counseling options. Our solution-focused counseling model can be very successful in helping you resolve the problem at hand.
Counselor Qualifications
Our counselor network is a multi-disciplinary team of professionals who have a master's degree or doctorate in the fields of psychology, clinical social work or educational psychology. Many of our counselors are also certified in the area of addictions assessment and counseling, as well as other areas of specialty such as Marriage and Family Therapy (AAMFT), assertiveness training, bereavement issues, anger management, stress and physical/emotional abuse.
Referrals
Under special circumstances or when the situation requires long-term counseling, our counellors will make a referral to community resources, working together with you to ensure your understanding and acceptance of the referral. To facilitate these referrals, we maintain an extensive roster of community resources that have been pre-screened and approved. Keep in mind that even when you are referred to a community-based resource, we'll support you every step of the way.
E-Counseling
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E-Counseling is a professional counseling service available online, delivered by experienced, professional Shepell·fgi counselors. It allows employees to correspond privately with a highly qualified E-Counselor in a therapeutic dialogue.
E-Counseling is a viable, alternative source of help when in-person sessions or telephone contacts are not convenient, accessible or preferred. It is a trustworthy service that is conducted by skilled, ethical professionals. Online counseling can be especially helpful for those who find it difficult or impossible to go to a counselor's office.
First Chat
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Shepell·fgi launches another industry first; Employee Assistance Program users can now instantly connect with a Counselor via First Chat, an online chat consultation service. First Chat users will experience immediate support for work, health and life issues. Secure and confidential, First Chat provides real time online conversation with a Counselor when employees need it most; no delays and no appointments needed. Simple online chat session initiation with no additional software to install creates barrier-free access to instant confidential support 24/7/365. Trained bilingual Counselors will now assist employees most comfortable with online communication confidentially and conveniently. Shepell·fgi's First Chat presents another innovative and important employee assistance modality; accessible, instant and always confidential. Learn more here.
Video Counseling
Video Counseling offers an exciting new way to access EAP counseling services. Our new method of delivery offers ultimate flexibility - appealing to a wide range of users. Video Counseling users will engage in “real time”, private and confidential conversations with their counselor. Experience accessibility with guaranteed security and stability. Learn more here.
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