Frequently Asked Questions About Your EFAP
What is an Employee and Family Assistance Program (EFAP)?
An Employee and Family Assistance Program (EFAP) provides professional, confidential support services including short-term counseling, programs and resources to employees and their immediate family members for help with work, health and life issues.
Is the EFAP confidential?
Yes. The EFAP is completely confidential within the limits of the law. Our Client Care Representatives, Clinical Counselors and professional service providers adhere to strict privacy and confidentiality procedures. Personal information is only ever provided to authorities when certain conditions—including threat of violence to oneself or others, child abuse or a subpoena—require Shepell·fgi to release it by law.
What kinds of problems or concerns can the EFAP help with?
Common issues that the EFAP can help you and your family with include:
- Emotional and mental health
- Relationships and family
- Workplace concerns
- Work-life balance and stress
- Physical health and nutrition
- Career questions
- Child and eldercare
- Legal and financial concerns
How do I access to the EFAP?
Your EFAP is available 24/7/365:
- Call the Shepell·fgi Care Access Center toll free at 1 866 468-9461;
- Register and login to E-Counseling via shepellfgi.com or My EAP app;
- For crisis situations requiring immediate attention, call 911 or the Shepell·fgi Care Access Center at 1 866 468-9461.
Is the service bilingual?
Yes. Service is available in English and Spanish.
Prefer services in another language? Let us know at the time of your call and our language matching service will ensure you receive help in the language you’re most comfortable with.
What are the different services my EFAP offers?
Your EFAP provides you with a variety of professional support services including:
Do I have to come in to Shepell·fgi offices to use EFAP services?
No. Shepell·fgi provides services and resources in formats that don't require an in-person visit. We offer access to our programs over the telephone, online and/or through text-based tools. Your initial assessment will identify the solution that best fits your lifestyle and learning preferences.
What if I don’t need counseling?
Your EFAP covers a broad range of services, resources and support including, but not limited to, counseling. Learn more about the wide range of support available to you and your family by calling the Shepell·fgi Care Access Center, reading more now here.
Is there a cost to use the EFAP?
No. The cost of EFAP services is paid by your employer as a health benefit.
In situations where you are referred to a resource outside the EFAP, payment for these services is your responsibility.
Can my employer make me use EFAP services?
No. Your participation is always voluntary and confidential. Employers can privately remind you that the EFAP services are available if you are noticeably suffering, or if your work performance has been negatively impacted.
Do I need to make initial contact for a family member to access EFAP services?
No. Family members must access the EFAP on their own. Your family member's right to confidentiality is just as important as yours.
Will the EFAP provide service to my minor children without my consent?
Laws vary by state and country. Children under the age of 16 require a signed parental consent form to use the EFAP. Unless the law requires otherwise, EFAP services provided to children between age 16 and the local age of majority remain confidential. Because the successful resolution of a minor's problem often depends on parental support, EFAP counselors usually encourage the minor to involve the parent(s).